It has been over a decade now that Audigold Virtual Services has been providing the best in class virtual assistance and we have worked on e-commerce support for more than 7 + years. We are very well conversant with Amazon Seller Central, Amazon FBA, Amazon FBM, Amazon Scouting, Amazon wholesale sourcing, eBay Seller Central, Restock Pro, Linnworks, Cadence, Kayako and also have very successfully supported our clients who sold products through various online websites.

We are conversant with Shopify, ShipHero, OrderLogic, Zoho CRM, Sage and other eCommerce online retail interfaces and can provide a turnkey solution – starting from product inquiry to charging the customer’s card (through a payment gateway) and making a successful sale. We are also experienced in Freight booking, Order booking/invoicing, Inventory Management & reconciliation and Quickbooks Accounting

We also have experience in refunds, returns and chargebacks. We have extensive knowledge of payment portals like SagePay and Paypal and are confident that we can leverage our 12+ years of experience in learning other payment portals and delivering on the job for sure!

We are tremendously customer centric in our approach and we get immense satisfaction in bringing resolution and insight to each customer that we cater to. Auddy Arijit, as a lead has a vivacious and outgoing personality and it shines through in his best in class client communications!

Auddy Arijit is completely a people’s person and he loves conversing and helping people over email, live chat and of course phone.  We have excellent phone manners and enjoy taking to clients/customers over the phone and helping them as we firmly believe that an excellent customer service/support is the backbone for any business and very humbly, we know what it takes to give a customer a “Wow”, Best in Class Experience.

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